I cannot send emails

You can check emails that have been sent to you before they are downloaded to your own phone of computer

Solution browse to http://webmail.YOURDOMAIN.co.nz. (Replace YOURDOMAIN.co.nz with your own domain name.)
The link will not work with the prefix "www"

Why can I not send emails?

Solution Please follow the following checks to fix this issue

1) Check the outgoing mail server that you are using. It should be mail.YourDomain.co.nz or .nz

2) Please make sure that you are using authentication to connect to our mail server to send emails. If you are not using authentication, then you will not be allowed to send mail.

3) Xtra has introduced Port 25 filtering to reduce the amount of Spam sent through their network. If your ISP / Internet provider is Xtra then please see following from their Website:
Essentially, you will need to opt out of Port 25 filtering to use our Mail server to send email. If this does not work, then you may have to use Xtra's mail server.

4) If all of the above does not help, then please contact us 03 688 106 or 
our support team Vetta on 0800 483 882 or This email address is being protected from spambots. You need JavaScript enabled to view it.<;/a> This email address is being protected from spambots. You need JavaScript enabled to view it.

Useful websites to help resolve a problem:


Common Error Messages:

"The message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for '', please contact your email service provider".

You may not have entered the name of the SMTP server you're trying to connect to. As the message says, you should ask your ESP what the server is called and which port to use. You also need to know whether My server requires authentication and whether This server requires a secure connection (SSL). See the above settings, then right-click on the account name in the folder pane and select Properties. Enter the server name and authentication setting on the Servers tab and the port and SSL setting on the Advanced tab.

I get "server error 553" when I try to send mail from my gmail account using Windows Live Mail. How can I fix this?

We reccomnmend that you check that your modem IP Address has not been black listed.
Visit this website to find out what your IP Address is: supportdetails.com
And then check if the IP address has been black listed by visiting this site and the blacklists page:mxtoolbox.com/blacklists.aspx Enter your IP Address, if you have a block you can fill in the simple form on the website to remove the block on your IP Address.

If you use Xtra's Remote Mail service and you can't access your email then try these settings:

pop3.xtra.co.nz and send.xtra.co.nz
This email address is being protected from spambots. You need JavaScript enabled to view it. under the 'Incoming Mail Server'
Tick the box for 'My server requires authentication'
SMTP port 25 (SSL not selected)
POP3 port 110 (SSL not selected)

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